By Anthony Tan
VIRGIN
Communications
Email:
anthonykhtan@yahoo.co.uk
DATUK
TAN KOK LIANG
MATTA
Vice President, Inbound
(Term 2015- 2017)
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“The
laws should be amended that only licensed tourist guides must be engaged if
customers have paid for the service, and the onus is on tour operators to find
the best available. Licensing of tourist guides should protect tourists but
existing regulations are protecting tourist guides and tourists are
victimised.”
“Before
the information age, accessing knowledge is limited and costly, as it can only
be transmitted in written or spoken words, in still or motion pictures. With
computerisation and internet, vast amount of information is easily accessible
to anyone interested. With social media and mobile apps downloaded in smart
phones, it is available 24/7 at the fingertips.”
“Many
people in the same group may not be communicating with each other face-to-face
and would be uncomfortable listening to a tourist guide rambling on things they
have no interest. Few people would try to remember as they know information can
be found anytime using the smartphone, such as the most interesting places to
visit, the best food in town, the swankiest entertainment outlets, and they are
able to make bookings in advance and how to get there.”
‘The
phone has replaced the need to have watches to tell time and cameras to take
photos and videos. Ride-hailing apps have allowed easy access to transport and
tourists are no longer at the mercy of local taxi drivers. Similarly, they
should not be subjected to antiquated laws when it comes to tourist guides”,
concluded Tan.
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